I am currently writing this review based of a similar situation that ensued with a different company. The handling reminded me of the way Belvoir went about and bullied me into getting a negative review down. The ONLY reason I am writing this review again is because of their poor customer service skills and unprofessionalism. I shouldn’t have been made to delete the negative review since it was my genuine experience in dealing with them. While my partner and I were on the look out for a property, I sent Belvoir an email, explaining our situation and what exactly we are looking for. It’s been 2 weeks and nobody got back to us. Thought, fair enough, they might just be busy. It’s only when I called them up regarding a possible property viewing, did they take our details down. I kindly explained our situation, we can’t miss work, we’d only be available in the evening and we would need a viewing asap (we knew the property would be popular). We arranged time, only for them to cancel it the next day. And they didn’t have any other available dates in the afternoon the next week, not sooner to that we wanted anyway. I left them a low review explaining the situation and unprofessionalism on their part. However, I decided to call them back up to see if they can at least have us in their system for next time, only for them to refer to me as the “the one who left that awful, negative review”. First off, that is just poor customer communication skills. But funnily enough, it doesn’t stop there. I called them again, regarding a property, only for the manager/boss’s wife picked up and told her my details. I kid you not, she actually said this to me: ”Oh you are that person that left that awful review, I am the boss’s wife”. As if that is suppose to intimidate or make me feel bad? Honestly the way they handled the whole negative review situation left a bad taste in my mouth. I feel like as long as you lick their boots, they’ll be nice to you, but once you give them criticism, the’ll just hound you for it. I am beginning to be very suspicious of their “positive reviews” on google. There are barely any negative ones, which makes me think they might have bullied others in removing them. Listen, I completely get it, it’s frustrating at times, especially now, working with customers. But you are not going to please everyone, that’s just a fact, and you should be ready for any sort of criticism directed your way. Going around and making customers feel bad about their reviews is petty and pathetic. Get a hold of yourself.