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Belvoir - Basingstoke

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Belvoir - Basingstoke

A selection of reviews/testimonials by highest rating
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1.00 /5

03.02.2015

We rented for six months with

We rented for six months with this estate agent. We have moved around A LOT and dealt with many estate agents and this has been the least flexible and rudest agency so far. Due to unforseen circumstances, we were keeping a small cat in our property and thus in breach of our contract. (This is an unfurnished house we are paying Â£995 a month for and where we offered to compensate the landlord for ANY damage to the property and get the carpets professionally cleaned.) The issue here is not that we were forced to move out due to this incident, but the way it was dealt with and the lack of flexibility and rudeness from the estate agents when it came to communicating with the landlord. Whilst it is perfectly acceptable for the landlord to say they want no contact with the tenants and prefers to deal with you via the estate agents, you have no insurance whatsoever that the message gets conveyed accurately from you to your landlord. I would personally not recommend renting through this estate agent.

review by - 03.02.2015

Reply from agent

Maria, we are disappointed to read your comments. Belvoir Basingstoke has won awards for Customer Service and we take all feedback, whether positive or negative, very seriously indeed. We always attempt to resolve issues expediently, but unfortunately, on this occasion, we were unable to find an outcome that was acceptable to you. We understand that this must be frustrating. We are committed to solving complaints. In the first instance, write to Mr Andrew Lowery, Belvoir Basingstoke, 10 New Street, Basingstoke, RG21 7DE and he will endeavour to respond within 7 days. Belvoir Basingstoke is a voluntary member of The Property Ombudsman, which is an independent organisation. If we are unable to resolve any dispute, you can refer the matter to them at Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP

Contact details

Sales Phone:

01256 809807

Sales Email:

basingstoke.sales@belvoir.co.uk

Lettings Phone:

01256 808116

Lettings Email:

basingstoke.admin@belvoirlettings.com

Opening hours

Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:00

Address

10 New Street, Basingstoke, Hampshire, RG21 7DE, UK, RG21

About

Website:

http://belvoir.co.uk

No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.

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