I would give it a 0 star

I would give it a 0 star rating if I could. I was scheduled in for a viewing in a location an hour away for where I currently live. Firstly the person who booked me in was so rude on the phone I felt like not even bothered. Secondly, and the biggest problem, the estate agent booked me into the wrong location. Not only was she very late and took me to the wrong property I enquired about, I also called the office asking where she was. I stated this wasn’t the property I enquired about and they blamed me and said it was my fault for not checking... surely it’s your fault for booking me onto the wrong property in an area I’m not familiar with. The ‘branch manager’ on the phone was extremely rude, I’ve never been spoken to like that before. He then hung up the phone on me. Meanwhile the estate agent finally turned up, I told her this wasn’t correct and I would like to speak to someone and she rolled her eyes and walked away. 10 minutes later I had the branch manager call me and say someone would be in touch with my complaint on Monday. Still to this day no one had called me. I would never use this company to buy a property again, absolutely awful service and awful managers.