As far as letting agents go (from a renter's point of view) they rank in the upper echelons of this (understandably) not much respected profession. I looked around thoroughly before going with them as the other ones in B'stoke just seemed to be a lot worse. Pros: Rolling contract; meaning they don't press you to sign up for another six months or so, once you finish the term it rolls on month to month. That's 3 stars in my book! Cons: 1. Nothing gets fixed, I was living in one of their flats for 13 months and -among other things- they wouldn't fix the night electricity boiler; you have to call a different number, where they take maintenance calls and then...nothing happens. So prepare to get things fixed yourself unless I guess it's an absolute necessity, which fortunately did not happen when living there. 2. As with many other agents, expect to get around 10-20% of your deposit deducted no matter what you do. Of course you can sue them but are you really going to do that for £100-£200? Nope. Before moving out they wanted to show the flat to dozens of would be tenants so I got to know many of their staff but then I had to haggle about the deposit with a person I never heard of. She came up with an inventory a lot more detailed than the one they gave me when moving in, so no matter what there always was a reason to get some money out of me when moving out. I wonder if they employ these people on a commission basis :), probably yes. Take it as a post management fee. Overall, if you are from B'stoke and live there permanently do yourself a favour, save up for a deposit and buy your own. If you are there temporarily Belovoir may not be your worst choice.