I was a first time renter but Belvoir made the process seamless. Jo Jones put me at ease during checking-in and checking-out and so it was less stressful than I had anticipated. I always felt that the interests of the tenant were as important as those of the landlord. Everyone in the office were also great at responding to emails and getting admin things sorted. The return of the deposit process was initiated promptly at the end of my tenancy. Would highly recommend Belvoir.PositiveResponsiveness, Professionalism

We worked with Natalie for the purchase of our new house, and she was absolutely amazing! Very professional and responsive, she was really good at chasing both sides to make sure the process wasn't unduly delayed and kept us fully up to date at all points during the sale. She was also really friendly and it was a pleasure to speak with her. My sister is going through the same process with another estate agents and her experience has been below average. I felt that Belvoir Basingstoke have gone above and beyond with their services, we even received a house warming box upon collecting the keys which was a really lovely touch and contained a few of the essentials! Much appreciated! Even though we weren't the original customer of theirs (the seller was) we felt very well cared for. If I need to sell or purchase a house in the future, I would definitely like to give them a call. Thank you to Natalie for being so great and for helping make the moving process that much easier!PositiveResponsiveness, Quality, Professionalism

We purchased a property being sold through Belvoir. From the beginning of the process everyone we spoke to was very helpful and responsive. Once our offer was accepted, Natalie, Move Manager, gave us regular updates and consistently chased all solicitors in the chain to get us moved. I received more updates from Natalie than I did from my own estate agent and solicitor. Natalie was amazing! We also received a nice welcome box when we picked up the keys. Would definitely use Belvoir in the futurePositiveResponsiveness, Professionalism

I am so thankful to Belvoir for always sorting out any issues I have so quickly - most recently over the last year they have been fantastic getting issues sorted so quickly even with the covid restrictions. I have had dealings with both sales and lettings departments for over 5 years now and would highly recommend to anyone. They have really gone above and beyond for me :)

Letting with Belvoir was a great experience from the start when Tracey showed us around the property to the admin side of signing the contract, property checks and advice on giving notice was handled professionally. The rentals team is really friendly and always available for help. It was a great experience and very different to the last agency we let with, in what can be a stressful process it really does matter who you rent with and I would highly recommend Belvoir.PositiveResponsiveness, Quality, Professionalism, Value

Great Customer Experience

Letting with Belvoir was a great experience from the start when Tracey showed us around the property to the admin side of signing the contract, property checks and advice on giving notice was handled professionally. The rentals team is really friendly and always available for help. It was a great experience and very different to the last agency we let with, in what can be a stressful process it really does matter who you rent with and I would highly recommend Belvoir.

Belvoir were amazing! They were our vendor's estate agent, not ours but they were a lot more helpful than my own estate agent. It was a tricky sale from start to finish due to stamp duty deadlines and my solicitor's incompetence and without Natalie at Belvoir, I really don't know how it would have happened in time. She was constantly there for me as much as her vendors. She always kept me in the loop and helped the whole process go through, constantly chasing everyone and going out of her way to make things happen. I couldn't have got through it without her. And then, just an hour after we moved in, we received a lovely gift box with everything we needed for our first night in a new home: tea, yummy biscuits, bin bags etc. I can't recommend them enough. I have been telling everyone about them!

Belvoir, you are honestly amazing! From the moment we put our house on the market with you, you were great! So many ups and downs during the course of our sale: buyer pulling out after 5 months, the stress of completing within stamp duty holiday and tight time frames due to mortgage offers expiring. Natalie, you particularly were my saviour! Chasing all parties to do what you could to get everything sorted and closed! Thank you so much for always being on the ball! I will always highly recommend you!

Hi, We rented a house which was managed by Belvoir for more than 3 years. As I had mentioned that it was best agency in town when it comes to any maintenance issues in the house. I left the house as I left the town on 10th Dec. The checkout was done on 14th Dec by Jo. She did checkout with all fairness and consideration that we stayed with kids and minor scuffs were present but they were considered ok. What best can I ask as I got my deposit back within 5 days of my checkout. Special thanks to Jo for being super fast and being fair. We were worried about checkout but she assured us that the tenancy duration is kept in mind & normal wear and tear is acceptable.. It was very kind of her. Thanks Jo :) I would recommend Belvoir agency for anyone planning to buy/sell/rent a property in Basingstoke..

Carole and Tracey have helped us find what we hope are fantastic tenants very quickly and even through the difficulties of lockdown 2.0. Communication was responsive and effective and based on the experience so far would use the services of Belvoir again in the future if needed. Credit also to Natalie and Jamie also as we purchased the house via Belvoir so everyone we've been in contact with have been a pleasure to talk to. Thank you guys & Happy Christmas!