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Belvoir - Basingstoke

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I have employed Belvoir as Agents to manage my investment property for over 10years now, and would recommend them to anyone looking for quality service. Two people particularly have stood out for me over this time, Carol Archer and Jo Jones. Carol was the first person from Belvoir to impress me with the perfect balance of a friendly yet professional service, more like a friend than an agent. Jo has been amazing recently in her handling of my only negative tenant experience. She certainly went above and beyond in terms of customer service and excellent communication. It is certainly something I would commend Belvoir for, & something that seems to be lacking in many businesses nowadays.... good old fashioned reliable communication and people taking pride in their careers. Belvoir have it in spades! Keep up the great work. I will certainly be back to employ your services again!

Reply from agent

Louise, thanks very much for taking the time to leave this review. It's good to hear this from a landlord who has had such extended experience of us. We like to think that a friendly and professional approach makes for a more pleasant working environment for all concerned.

5.00 /5

We used Belvoir as our letting agent for years and they were always excellent and quick to respond in dealing with queries and issues. When the time came to sell the property we automatically when to them to help and we're equally pleased with the sales team. Natalie Painter was excellent in providing support through the sales process and was proactive in chasing all parties and in keeping momentum. Happy to recommend.

Reply from agent

Iain, thanks for taking the time to leave this review. Whilst we're sorry to lose a property, we're glad to have been able to help in the sale and we're all very pleased to learn that you were as happy with the sales team.

5.00 /5

It's normally considered that an estate agent is there to represent the interests of the vendors who have engaged the agent. However, as buyers of a property marketed by Belvoir we were pleasantly surprised at the amount of effort put in by Natalie in making sure the chain was prodded at regular intervals, even assisting with our interactions with our own solicitors (at the end of the day Natalie knows the process and we don't so it's always good to get that info to help make sure everything is being done right!). Really pleased to find them essentially acting for both parties after the sale / purchase was agreed, and if we ever decide to sell we'll be using Belvoir (and hopefully Natalie!) as our agent. Very impressed and highly recommended!

Reply from agent

Thank you for sharing your positive experience with Natalie at Belvoir! We strive to provide exceptional service to both buyers and sellers, and we're thrilled to hear that Natalie's efforts made a difference for you. We look forward to working with you again in the future!

5.00 /5

From start to finish of my sale Belvoir we're there for me, friendly, efficient, returned my calls and kept me updated, selling my house quickly. It turned out to be quite a protracted move but again towards the end contact updates were constant and so reassuring. They are a tight, friendly team and I would recommend them wholeheartedly.

Reply from agent

Thank you for your kind words! We're thrilled to hear about your positive experience with Belvoir. Our team takes pride in providing friendly and efficient service to ensure a smooth sale process. We appreciate your recommendation and look forward to assisting you or your friends in the future.

5.00 /5

We rented a property from Belvoir from 2011 to 2023. Throughout this time, everything we asked for was expedited quickly and efficiently with no undue delays. When we checked out, after 12 years, the process was extremely quick and smooth with absolutely no problems over the return of our deposit. Our main contact at Belvoir was Jo Jones who did our regular property inspections and has been thoroughly competent and professional throughout our tenancy. I would recommend Belvoir to anyone in the area looking to rent. David

Reply from agent

Thank you for your kind words, David! We are thrilled to hear about your positive experience renting with us over the years. It was a pleasure to have you as a tenant, and we appreciate your recommendation. We will pass your compliments along to Jo Jones. If you ever need our services again in the future, please don't hesitate to reach out.

5.00 /5

I let my house twelve years ago and Belvoir have been my agents for the entire time. I have been very pleased with the service they have provided and have never had cause for complaint. I recently decided to sell my house and offered my tenants ( they have been in the house for the entire period) first refusal to buy. Coincidentally they were just about to give me notice that they were moving on. Jo Jones, Belvoir’s property assessor, has carried out the checkout and post checkout processes quickly and efficiently and kept me updated very step of the way. I’m very grateful that my landlady experience has been so stress and trouble free. I would highly recommend Belvoir Basingstoke Letting as management agents to anyone considering renting out property.

Reply from agent

We're thrilled to hear about your positive experience with our services over the past twelve years. It was a pleasure assisting you with the property sale and ensuring a smooth transition. We appreciate your recommendation and look forward to continuing to provide excellent service.

5.00 /5

I have been a tenant with Belvoir for many years and can't praise them enough. The team has always sorted out any issues very quickly, and very helpful if I needed help or advice. They are a friendly team, always happy to try and help. Even when there have been difficult times, they have always done what they can to help and ease any stress.

Reply from agent

Thank you for your kind words! We are delighted to hear that you have had a positive experience with our team. We strive to provide excellent service and support to all our tenants. Please don't hesitate to reach out if you need any assistance in the future.

5.00 /5

I have used Belvoir for the past six years to support my property rental business, mainly to find new tenants. I've always found them professional and helpful, we have an excellent working relationship and they have been responsive to my requests as well as providing advice and guidance when appropriate. I've been very satisfied with the tenants they've found too.

Reply from agent

Thank you so much for your kind words and for being a loyal client for the past six years! We're thrilled to hear that you've had such a positive experience working with Belvoir. Our team is always committed to providing professional support and guidance, and it’s great to know that you’ve been satisfied with the tenants we’ve found for you. We truly value our partnership and look forward to continuing to support your property rental business in the future!

5.00 /5

I would like to thank letting agent Carole for a viewing provided to us. She is very nice and knowledgeable. She answered every question we asked. Pleased to deal with Carole and the agency.

Reply from agent

Thank you for your kind words! We're thrilled to hear that Carole provided you with a great viewing experience. We appreciate your feedback and look forward to assisting you further in the future.

5.00 /5

I had an excellent experience with the Basingstoke Belvoir team throughout the purchase of a flat. Katie initially was our point of contact and we were really pleased with the weekly updates over the phone and she answered all the questions we had. Our bank initially misidentified the property during a valuation and we were not given a mortgage as a result. Thanks to I believe Ali providing us with floor plans for the property which he obtained from the vendor we were able to clear up the issue with our lender. Once solicitors were instructed by the vendor Natalie began handling our case and she has been a pleasure to deal with throughout the process, she is very easy to contact and quick to respond and gave us invaluable advice throughout which probably saved the purchase from collapsing multiple times due to mistakes made by our solicitors, she is clearly highly experienced which was reassuring during a highly stressful purchase. I’d also like to thank Peter for his help and advice throughout the process he really helped us out at multiple points. The whole team is incredibly polite and knowledgeable so regardless of who you get through to on the phone they are always prepared to help. We’re really happy with the service we received from Belvoir Basingstoke and will absolutely use them again when it comes time to sell or purchase another property.

Reply from agent

Thank you so much for your kind words! We are thrilled to hear about your positive experience with Katie, Ali, Natalie, and Peter. We aim to provide exceptional service and are delighted that we could assist you throughout the purchase. We look forward to working with you again in the future!

Contact details
Sales Phone:

01256 809807

Lettings Phone:

01256 808116

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:00
Address

10 New Street, Basingstoke, Hampshire, RG21 7DE, UK, RG21

About

No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.

Our team

Jo Jones

Property Assessor

Emily Mills

Sales Negotiator

Kate Shore

Lettings Manager

Kirsty Ross

Maintenance Co-ordinator

Brian Linehan

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure