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Barons Estate Agents

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Customer service is dead We had viewing booked with this estate agent on the 01/03 and due to unforeseen circumstances we were unable to attend, fair enough we were not able to advice the Estate agent in advance due to the issues that arise, that culminated with us not attending the appointment. As a result of not attending yesterday viewing the Estate agent as cancelled all the viewings we had with them including two during the weekend. The customer service and responses from this estate agent were appalling either on the phone when we called in to say we would not be able to attend the viewing. The rating is 1 star because 0 is not a rating as this would be the score this estate agent would receive and all this "excellent customer Service" was done by one of the company's Directors.

Reply from agent

Dear Mr Duarte, Further to your recent review on google. I can assure that we take our customer service very seriously, as this is what separates us from our competitor's and has done for 28 years, and the reason for us cancelling your forthcoming appointments. Your appointment in question was confirmed by phone and email, my colleague who was on time, waited outside the property for 15 minutes before calling the office to find out your whereabouts. We then called yourself to be told you weren't attending, but your wife was coming and you would check where she was. On ringing back you then informed us she was also not attending. Therefore I would suggest our customer service is not in question, but common courtesy from yourselves by way of a phone call, text or an email prior to the viewing to say you would not be attending would have avoided this situation. Our vendors make every effort to ensure their homes are presentable and ready for viewing, so not only does it put us out but more importantly other people. As far as the 2 houses you wished to view this weekend we currently have 29 people viewing these, so in today's busy marketplace I would suggest you fix appointments when you are both not working and in position to view, as I'm sure you would both need to see the property you wish to buy before making such a big decision. Regards Kevin Penfold, Barons Estate Agents.

Contact details
Sales Phone:

01256 840111

Opening hours
Monday-Friday: 08:00 - 19:00 Saturday: 08:00 - 17:00
Address

2-4 Winton Square, Basingstoke, Hampshire, RG21 8EN, South East, UK, RG21

Barons Estate Agents was formed in 1988 by Kevin Penfold & Trevor Lee, with the office being opened in February of that year. That same office is still open and thriving at Winton Square in Basingstoke. Both directors started their career at large independent estate agencies in the early 1980’s, working their way up the career ladder from trainees, to office managers, and finally regional managers. Along the way gaining extensive knowledge of how to deal with a range of properties, people and the ever-changing legal system. Kevin & Trevor met whilst working at Parkers Independent Estate Agency and developed a great working relationship. Parkers was eventually taken over by Legal & General; keen not to enter the corporate environment and all that goes with it, Kevin & Trevor hatched plans to establish a local independent estate agent that would go the extra mile for their clients. Having undertaken extensive market research, they decided that Basingstoke was the place to be. Starting the agency with themselves and two other employees they hit the ground running by selling their first property in Brighton Hill and haven’t looked back since. Throughout the years they have witnessed ever changing market places, large property developments being built and ever-changing regulations and laws. At Barons Independent Estate Agents, we are passionate about property and pride ourselves on decades of successful selling in Basingstoke and the surrounding villages. Our team of negotiators are approachable, skilful and extremely knowledgeable, boasting over 75 years experience of estate agency in the Basingstoke and surrounding markets. Our unrivalled understanding of the area allows us to find the perfect property for customers, whether they are looking for an elegant Victorian town house or apartment in the town centre, or even a cottage in the Old Basing. We also advise on buy-to-let, investment properties or the purchase of a second home. Our experienced staff, all formally trained by Kevin & Trevor mean those selling through Barons Estate Agents can expect an excellent level of service. As leading residential independent estate agents in the surrounding area, we have a large property portfolio and being registered with us ensures that you will be contacted by telephone, email or text on all new properties that are coming to the market. With a vast depth of local knowledge we are able to guide you to the right areas, good schools, amenities and bus/train services, to name a few. We firmly focus on maximising the exposure of our properties with quality photography, floorplans and high quality brochures in conjunction with prominent advertising on the internet and in local press when necessary. We give regular progress updates, essential proactive sales advice and informative feedback. Our office is highly visible in a prime Basingstoke town centre location – the first port of call for those looking to relocate. We are fully committed to delivering an excellent service to vendors, delicately balanced by our desire to help our purchasers find their ideal property. This continues throughout the conveyancing process, and often beyond! www.baronsestateagents.co.uk

Our team

Matt Rawlings M.N.A.E.A

Kevin Penfold

Trevor Lee F N A E A

Charlie Mather

Patrick Henry

Brad Kudirka

National Association of Estate Agents
Property Ombudsman Sales
Trading Standards
Ombudsman Services
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available