I rarely leave negative feedbacks but some things must be said. When you live in a property for 5 years you expect some decent things such as not having to put towels under door during autumn and winter months . Additionally given the property was rented as furbished you would expect minimum chages to be done in the same ammount of time and not have to use rusted items despite several callouts being done both e-mail and ' property visits'. It s as simple as that if you chose this rental company you will get in my opinion nothing but promisses and money taken out of account without any lack of any quality of living. As a bonus at the end of tenure they will take money from your deposit to buy other things to replace the rusted ones since you moved in as for some reason nothing was seen across at last 12 visits. This review is based as well on my 9+ years of living in uk and 3 different agencies definitely last one was the worst and least involved in the safety and quality of life for their tenants.