Lucy Franklin provided an excellent service for my remortgage. It was a little bit complicated due to valuations and the pandemic (as of the time of writing) but she was patient. She persevered and worked hard to secure me a good deal. I would also like to mention Mackensie who chased up the bank, surveyors and solicitors tenaciously. She also kept me up to date and that is always very good when you are anxious to know how the process is going. Great service all roundPositiveQuality, Professionalism, Value