As a property investor and in this case, a first time buyer, I had the worse experience with Balgores. Dillan Mack was awful to work with and so unprofessional. For context, I viewed a beautiful property but during my first viewing I noticed damp which I raised with Dillan the next day. I explained that I would make an initial offer and would increase my offer if my suspicions about the damp were incorrect. Dillan informed me that my offer was too low and if I proceeded to make my offer he would instruct the vendor to reject the offer. I made the offer and was then told to verify it, I had to speak with their in-house mortgage broker before they could put my offer forward to the vendors. I explained I already had my DIP which they were welcome to see but he still forced this matter. I then went to view the same property for a second viewing with a relative who has his own building and construction business to establish if the property had damp, which of course, it did, rising damp! The moisture levels were double what you would expect in a residential property!!! Despite this, I decided to increase my initial offer slightly and subject to the works being undertaken to remedy the damp. To my surprise, Dillan informed me that the vendor was aware of the damp and was in the process of doing the work. As the listing agent, if this was known, it should not have taken a potential buyer to identify the obvious attempt to cover up and unwillingly purchase a property without this being declared. Days went by and I heard nothing from Dillan with regards to my offer. By the time he eventually did call about my offer, he asked if I would be prepared to increase my second offer on the basis that the vendor would do the remedial works themselves, but there would be no receipts or sign off for the works completed!!! Luckily for me I had an offer accepted on another property and thankfully walked away from the Balgores property. No surprise that the property came back on the market after a couple of months and amusingly, Balgores attempted to get in touch with me, no doubt to see if I would purchase the property. Thankfully, I've now completed on my first home with an amazing agent that was horrified by my experience with Balgores and supported me through my buying journey. Safe to say I would not recommend Balgores and for anyone looking to sell their property, avoid like the plague!