If possible I would have given -5 stars, this agency is totally ridiculous. I booked to view a flat and I was literally 5 minutes late called Misha the lady from the agency who was meant to show me the flat and she just left.. I told her that I drove 2 hours to get there and that I was there already but she didn't want to listen and just told me to call the office and rearrange the viewing. I don't know if they do this with everybody but this VERY STUPID AND RIDICULOUS. Maybe there racists or something or just don't care absolutely about theqir job.