Extremely unprofessional, negative and rude, was my experience of their so called 'senior valuer'. She never shock my hand, was negative and 'picky' all the time she was viewing my property... she kept saying... "oh I thought it was over looked, that would definitely reduce the valuation..." but it's not over looked which she then had to agree... "Is your boiler big enough for this size of house...?" Yes! but she already knew that... it was a new-ish boiler fitted by British Gas. She then valued my house £40k less than 2 other local E.A's..... When I stated this she replied... "Well we can put whatever selling price you want but it won't sell...." At that point I said thanks, I'll think about it... she promptly got up and left, not even shaking my hand.... Needless to say (using another local E.A) my House sold within 3 months at £25k above her top recommended selling price. Fact.