Efficient staff, with a professional approach easy to contact and reply promptly to problems. Would recommend this company to people looking to rent.

We bought a house through RO&Co and were pleased with the level of support and engagement from the staff who were able to manage the whole process. They quickly dealt with our questions and concerns and acted as a negotiator between ourselves and the vendors not only on the sale price but also some of the issues raised during the surveys. In the expanding world of cheap, online, DIY estate agents RO&Co underlined every reason why you should still use a reliable, trusted and also experienced estate agent to manage arguably the most expensive transaction / purchase you will ever make. We will definitely consider and recommend RO&Co should we ever sell the property which we have just purchased.

I have let my property with Robert Oulsnam Barnt Green for the last 9 years. The property has been continually rented in those 9 years, and that is down to the professional approach the team in Barnt Green have. Caroline Allen cares a lot about how important it is for the Landlords to feel in good hands. Thanks team. Emma

Staff are ok

Put my house in the hands of their lettings department at a time when the market was supposed to be very strong for lettings. After agreeing a price and signing the documentation and an initial positive conversation- I then had zero contact and no response to several requests to change details on the listing such as changing the ‘no pets’ to attract more viewings, so I pulled my property from them, changed my plans due to this poor experience and losing faith in letting my property. ……and handed it to the Oulsman Rubery sales office who are brilliant

I’m not sure how they’ve had my review removed concerning 10 swan street. I lived there for 18 months, the bedroom ceiling was thick with black, dripping wet mould. I left the house to which they kept my deposit despite the circumstances they had me living in. I can now see its up for sale with pictures showing they’ve attempted to paint over the mould which you can still see. Jackie had a terrible attitude and any issues with the property they werent interested in.

Awful money grabbers Do not use these people to rent They will try and keep your deposit for no good reason. I left the house in a perfectly good condition (confirmed by the landlord) The review they left of the house was awful made out I’d left it in a tip. Also want to charge me a days rent for handing the keys back early when my tenancy ended on Easter Sunday so there was no way I could give the keys back. Even after I gave 6 weeks notice instead of 4. They were closed on the Sunday as it was a bank holiday and subsequently would have been closed on the Monday too. Awful awful people avoid at all costs!!!!!

Website impossible to navigate!

Block viewing was organised at the house we currently reside at. We returned an hour into the block viewing of two hours; within that time, it seemed somebody (either the viewing rep, Peter, or one of the first four viewers) had helped themselves to the toilet and left the toilet seat up... I just hope whoever it was washed their hands! Appalling. What ever happened to professional etiquette? It's unreasonable to expect a resident's hospitality to extend to strangers viewing the property, or an agent they've never met before. --- UPDATE: Second viewing; similar behaviour displayed by a another viewing representative from this establishment, Paul R. On the way out, he nudged or kicked our shoes/slippers, likely to express annoyance of having been asked to remove his shoes (only to go upstairs). Regardless of how he felt about removing his shoes, physically interfering with our belongings (even in a minor way) is unprofessional behaviour for a viewing representative. ---