Put my house in the hands of their lettings department at a time when the market was supposed to be very strong for lettings. After agreeing a price and signing the documentation and an initial positive conversation- I then had zero contact and no response to several requests to change details on the listing such as changing the ‘no pets’ to attract more viewings, so I pulled my property from them, changed my plans due to this poor experience and losing faith in letting my property. ……and handed it to the Oulsman Rubery sales office who are brilliant