"Sean Brickley-director and..."

*.....the most disgusting people I have ever met......completely unprofessional and with a behaviour of 2 years old......I have never seen a director and a manager behaving like this in my life. We wanted to ask a flat in Barnstaple for my pregnant daughter who is dew in November. On the 02.09.2021 I have called the agency manager to speak about the flat. We asked if we can rent on our company name , which is a big and old business in the Muddiford (a sawmill, probably most of you you know us). She said yes but we have to pay some fees first and she will take the flat off market. Said yes, paid the same day and then she asked for the documents. We provided what she asked, less the personal details of the director of our company as we didn't understand the importance as long as we are renting on company name , not his personal name. So the only thing they asked about the company were... the name, address, reg number and a bank statement. All sent. They have never asked for anything else from the company. We have seen the flat after one week from payment...on the 09.09.2021...flat that was full of boxes from the previous tenant. So we couldn't see too much and we asked for another viewing when the flat is ready. Just lies that they will come back and nothing. We were keep calling to ask them if they need anything else and again they were saying they have everything they need , we just have to wait... Anyway , after 3 weeks( when we stopped looking for another house)....they told us that we can't go on with the application as they looked on I don't know what site and they have seen that our assets in 2018 were £850....So a sawmill that needs at least a space, a machine and wood to operate, has assets of £850.....ridiculous!!!!! We called them and asked to clarify about this , asked to go in there with all our documents. They refused ....I still went. And in there shock!!!!! beside the fact they didn't even wanted to listen to me, being very violent in their approach, they totally refused to look at my documents , pushed me out the office and the director was singing loud in my ear when I was trying to speak with the manager..... They have refunded us the money in full the same day( money that were non-refundable on the invoice that they have sent to us)....wonder why???? So now, we have no flat, we didn't look for another one , there is nothing available on the market and my daughter had a panic attach and now she is very stressed about her having the baby next month and not being able to move by then....all of these affecting her situation Thank you for nothing!!!! only lies and unprofessional management ....