About as proactive as a sloth - the straw that broke the camels back

I'm sure with an easy, straight forward sale and rental this estate agent excels, leaving you feeling rosy and warm in your new home. However the test of a good estate agent is how they handle things when they present a challenge and this is where this estate agent fails. Quite simply - to avoid a lengthy rant - this agency wouldn't know the meaning of the word pro active if it jumped up and bit them on the ****. Some may say it's the typical and possibly endearing Devon manana, however I say it is just sheer laziness and arrogance that dictates that the customer can never be right and that the customers instruction or view is dissmissed as irrelevant. Perhaps the partner Wayne Clifton should have as his strap line the immortal lines of the song from Annie; 'tomorrow, tomorrow, I love you tomorrow, your only a day away'. To add context to this review, I have been a customer of this estate agent for over ten years as both a personal buyer and seller and as a property developer and landlord.