Lovely clean hotel and excellent staff. As a very light sleeper, I requested a 'quiet top floor ( no noise from above! ) room, at 'the back' - unfortunately this was opposite the service lift, and at the side of the guest lift, and 'marble' stair case up to the 6 th floor rooms at the front and side, one of the sun decks, and the roof top pool, so on a very busy through route, and lots of noise from very early 'till after midnight. After very 4 nights of little or no sleep ( I did my best each night, before it caught up with me! - I mentioned it to reception, on our way out to visit our Maltese friends, that the 'quiet room' was the opposite, for future reference to other quests. I washed unexpectedly told I could move rooms, at 2 pm - if we could vacate the current room immediately - as I mentioned, we had arranged to be picked up by our Friends in 15 minutes, but after a short delay, we were told we could view the new room now, and it would be made available straight away. We agreed to this and in 15 minutes we had packed and vacated the 5th floor room, and put our cases in the new 2 nd floor room! In time to meet our friends! Although the new room was only on the second floor, and facing the main road, it was next to the end of the corridor ( so no people passing), and the road was very quiet after around midnight - so 3 great nights sleep followed - fantastic customer service . We are regular visitors to Malta to visit our Maltese friends in Mgarr, and Melliha, and after try various hotels in the past, we were looking for a centrally based hotel we could use on every visit ( the Santana fits this criteria, also being a 5 minutes walk to the bus station - with busses to all over Malta, and even the ferry to Gozo! All-in-all ( after a misunderstanding of their ' quiet rooms' ( which was professionally and promptly rectified after I had made the problem known to them) the Santana and it's staff are highly recommended, and we will indeed use it a again,- probably on every visit to Malta - once or twice a year, every other year - ( and hopefully it's outdoor pool later in the season, ( the indoor pool near the dining room was nice and warm in April ( and the food was excellent in every respect too! Well Done the Santana Staff 👍☀️☀️☀️☀️☀️