Had a terrible time to try and get them to rent my property. Didn't want to know

Not much help in finding a place to live..rented accom

This was in 2021. For my second year at university, Dafydd Hardy were quite good at resolving issues with our student house but when i moved into a place in Ambrose Street my option changed very quickly. …

Well where do we start…..! Caernarfon branch- booked to view a property & I asked if any similar property with my specs around same area. Lad said he didn’t know and best look on …

If I could give 0 stars I would but instead I’ll give these money hungry people a huge lawsuit . As a student I decided to rent with them and the house clearly had ventilation issues but I did everything I could in my power to handle this with a Pro Breeze 10 L dehumidifier , windows open 24/7 . Using mould cleaners etc . I 2 weeks ago found out both my coats are covered in mould and they were both worth 2000£ . The agency has been so rude to me and has literally hanged up on me . I believe they think I am just a stupid foreigner but I’m actually a British Citizen and I also know my rights hence please do not rent with them ! They are a scam ! They will treat NHS workwear and NHS students like dirt for extra money !!!!

Do not rent a property from Dafydd Hardy, be prepared to lose your deposit no matter how much hard work you put into cleaning and preparing it to hand back. We had over 5 years of renting a property, 11 bi annual inspections all said we were excellent tenants. 2 weeks before moving out we had our last bi annual inspection where I asked "What do I need do in order to not lose my deposit" they advised me to make sure we left nothing in the garden, don't bother painting as after 5 years they expected it to be repainted, each room I showed them they said its fine. They also said just clean the carpets as they are old, this we did. I was not allowed on the premises while they carried out the inspection and not allowed back in after, I was not allowed to see the report or given the opportunity to put right anything they found. We were proud how we left the house, very clean and everywhere with no damage. To our surprise the landlord then demanded twice our deposit, the list included grass cutting as it was left 4 inches in January when it never stopped raining, a hedge needed cutting when it was done in September and should not be cut over winter or it will kill it, they got £80 for this. They said every radiator was damaged when infact the original inventory stated they were damaged when we moved in. the cooker was so old it was obsolete and no spare parts were available but they charged us £60 to clean it even though we had cleaned it, £40 to wipe over the cooker hood which was not as bad as they stated. The worse thing is had we been given the opportunity to go back the next day we would of happily deal with these issues. Lucky the deposit protect went to arbitration but we still only go back £80 out of £575, we were clearly let down by Dafydd Hardy and I am sure they advised the landlord to put in double the claim limit in order to get back nearly all the deposit. If you do rent take lots of photos of everything that are date stamped, when you leave take the same photos to use as evidence. They said the floor tile grout in entrance hall was discoloured, shower head not cleaned, extractor fan not cleaned the petty list just went on like window seals not cleaned. We will never rent again with this agency, beware.