I only wish I could give 0 stars. Called and spoke to a lady with really poor English but eventually managed to book a viewing for today. Arrived at the right place and time to find a tenant who had no idea of the viewing. Total waste of time and petrol. Called Northwood who queried whether I had actually called them (check my phone log - it wasn’t a dream). God knows what they hadn’t managed to do but I wasn’t asking a lot. Why can’t companies be remotely professional any more?