One star because it won't allow me to give zero. We bought a house through Country Properties and it was a process made much more stressful than it need be by the actions of the so called sales progressor Tracey. We were well down the road with our sale when our offer on our purchase was accepted, according to our agent and solicitors we were ready at our end and were about two weeks from the bottom of the chain being ready to exchange given a normal course of events. Everybody involved in our purchase knew this and we would soon be chain free and probably 3 months away from completing said purchase. The fact that our sale dragged on for another 4 months was incredibly frustrating and certainly not down to us or our team. The hold ups and false promises were at the bottom of our, not particularly long, chain. Throughout the first 3 months Tracey's idea of sales progressing was to constantly email me to ask how our sale was progressing and I would reply telling her what my agent had been told. He had to phone around and probe to get any information he could as to what the delays were, Tracey just asked me. She got involved in an issue we raised with the vendor and I expressly stated we would approach him through our solicitors, but she contacted him and this annoyed me. The emails became more frequent and were occasionally out of hours but always expressing how anxious the vendor was about our delays and false starts (we had to cancel a removal firm 3 times). We were remaining patient with our sale just as our buyer was, our anxiety was brought on by Tracey's involvement. Latterly she was copying our solicitors in on the email but still only asking us where we were at with the sale. She did no phoning down the chain or anything you would expect a professional to do to help ease the process for us innocent homeowners. There were demands that if exchange doesn't happen by a certain date then the vendor will pull out and re-market the property all the while making us feel like the hold up was our fault. Finally, after about 3 months, she copied our agent into the emails who had constantly been trying on our behalf to get answers from other agents and solicitors, the sort of thing she should have been doing for her client and the threats to withdraw continued. She had no consideration for how stressful this was for us and kept reiterating has anxious the vendor was who wasn't even moving, we were buying an empty house with no onward chain! In the end she did phone our agent and he offered to speak to her vendor to explain exactly what was happening as she was just banding around threats to withdraw from the deal and not doing anything proactive. After this Tracey's client would phone our agent because he knew he'd learn more than he would from his own agent because she never bothered to investigate. Finally, when on the day we were absolutely going to exchange we didn't because of an awful error by a solicitor (not ours), she sent another nasty email (at 7.30pm) effectively blaming us and our team for more false promises and that if completion didn't happen within two days.....blah blah blah What an appalling professional, a woman with no people skills who made my life a misery. I became increasingly angry at her involvement and in hindsight should never have responded to her initial email and just told her to contact my agent but this should be common practice to her anyway. I hope I never meet the woman but how would I know? Unsurprisingly her profile picture on the Country Properties website is a cartoon silhouette.NegativeProfessionalism