Purchased a house from them a few years back, day i got the keys the house was absolutely putrid, thought in this day and age an estate agency would at least do a basic clean, bathrooms and toilets filthy with mould, fridge had been turned off with food left inside which caused the house to smell badly, when I approached Donald ross about the state of the home they state"its not our job to clean homes" so as far as future business is concerned that's a no from me, where I come from estate agents do a complimentary deep clean to welcome new owners to their home.