After 5 months of not selling selling house, they want a £500 cancelling fee for NOT selling your home, this is after already paying them hundreds of pounds in marketing fees. Then block your own property on Rightmove to stop you from switching to a different agent. They then re-list the property that you have purchased from them as a new listing trying to sell to someone else. NOT IMPRESSED WITH THIS COMPANY !!!!NegativeQuality, Professionalism, Value
Reply from agent
We gave you our professional advice and feedback from every viewer (28 in total) that said your house was cluttered and appeared small, we asked you to remove your many belongings and you wouldn’t. Your family wouldn’t leave the property as per Govt guidelines for viewings, you are the reason your house did not sell, £500 does not even cover the staff and Director time which was spent trying to sell your property. You entered into a contract to sell your property and we spent vast amount of time doing that, do you work for nothing redoing kitchens? 3 months of the 5 months you talk about we were in lockdown. You let down the people you bought from as you put their house under offer and then stood in the way of selling your own, I’m not impressed with you and your false accusations of my company.