Bluebell Estates were amazing at dealing with our purchase!!! As first time buyers, we were apprehensive to say the least. Unfortunately at the start of our house hunting process we had dealt with two of the larger estate agents in Kent, and it became very clear that they were quantity over quality. However we were very lucky to find an apartment that ticked every box, and it was being marketed by Bluebell Estates. We had John show us around on our first viewing, and Wendy on our second viewing, both of which were very professional, knowledgeable and honest, qualities the larger estate agents lacked. The apartment we purchased was under shared ownership, which in essence meant we were purchasing 100% of the property from two serperate parties, which at times proved quite challenging. Our after sales care was handled by Debbie in the office, and she was amazing at every stage. Chasing all parties on our behalf and continually putting our mind at ease. We’ve been in our apartment a week now, but both my partner and myself are in agreement that we wouldn’t hesitate to contact Bluebell to market the property when the time comes. Thank you Bluebell Esates for all your hard work!!PositiveResponsiveness, Quality, Professionalism

Being an independent estate agent rather than a big chain can sometimes make you worry that you won’t get the best agent to sell your house but this is the complete opposite with Bluebell Estates. They look after you from start to finish and will always work so hard to keep you updated, nothing is too much trouble for the whole team. It has been a pleasure to have Bluebell sell our house and I would highly recommend them to everyone. A lovely team of people, lead by John (also lovely and very professional) they have all been amazing throughout the whole process. Highly recommendPositiveResponsiveness, Quality, Professionalism, Value

If you are looking for a professional, informative, reactive and personal service, I can not speak highly enough of Bluebell Estates. We used them for our property rental and then subsequent house sale. Starting with the property rental - John and his team gave us expert advice from start to finish. We were new to renting and they talked us through everything and did all the thinking for us and managed the whole process. It was seamless and stress free and we were kept informed throughout. Throughout the rental, Bluebell took care of everything and ensured that all maintenance and services were arranged, hassle free and at competitive market rates. When it came to selling the property, Bluebell once again took care of everything from start to finish. Their response times are excellent, even out of hours I would always get a reply. Being a smaller, family run business you get a real sense of customer care from everybody you deal with. When selling (or buying) a house, communication is so important and Debbie and the team were excellent at always coming back to me, updating me almost daily during the key stages, even if it was to say there was no update. Thanks for everything John, Debbie and all of the team, you have been excellent!PositiveResponsiveness, Quality, Professionalism, Value

Wendy was very friendly, professional and experienced. She came across as genuine and answered questions honestly, even telling me of the percentage rate Bluebell Estate charged without having to be asked. My gut feel was to go with them, but having made appointments with two other estate agents, I thought I’d better keep them. By contrast, one of their competitors, arrived with a briefcase full of glossy marketing brochures, and proceeded to “blind me with science” boasting about how they were better than anyone else, etc. However, when I asked the question about rates, it was avoided, and then some waffle about how it was on a scale, and could be negotiated. I had to insist on an answer. Then he walked round all the rooms trying to impress me with his laser measuring toy, and all the while I’m thinking, hang on a minute, I haven’t agreed for you to sell my house yet! That made my mind up, I cancelled the appointment with the other agent, and phoned Wendy immediately. My instincts were proved right. Our house sold within a week of coming out of lockdown, and we were kept informed at every stage. We first used Bluebell Estates many years ago, when we rented a local property from John, whom we liked, again for his professionalism and attitude. John has a great team working for him, and we would highly recommend them. It’s also nice to support a small local business, who are doing things right, and therefore surviving amongst the bigger competitors.PositiveResponsiveness, Quality, Professionalism, Value

Really helpful staff who assisted me and went above and beyond.