Brilliant when accepting the property and going through referencing stage. But after that, absolutely shocking. No wonder they give you a care package, I thought as soon as I received it, it was a gift to butter us up. How right I was. They like to lie, I will never use this company again. Very dishonest. Avoid at all costs, seriously not worth it. I would give no stars if I could. Branch manager Joanne Cohen is a horrible condescending piece of work also. Would also like to add. Upon moving into the property, I noticed how scruffy it was. Pubes on the bathroom tiles, skid marks in the toilet. A massive streak of dirt on the carpet. Oven thick with grease. I could go on. There are much better letting agencies in Ashton. Please do not use these cowboys.