I wanted to make this as honest as possible from our experience. We had rented through them for 6 months. The positives first. Everything was smooth and easy in the initial move in process, no issues there. Every time we called Belvoir, the team were so lovely. They were always friendly and easy to chat with. They would leave us feeling assured we'd been heard which was great. Sadly, this is where our positives end. The biggest area of feedback would be in the ongoing communication. There were countless emails and phone calls trying to arrange for things to be fixed in the property. And I say countless because we'd be assured it would be sorted and weeks later we would have to follow up with emails, receiving no responses and then weeks after that, we would call and sadly things just took a very long time. We've rented in other places and not had this experience before, so don't feel it's a "this is just how it is" kind of thing. Mold in the property was a big issue and it was only once we'd emailed to say we wouldn't be renewing our tenancy at month 5 that we got an email saying they would try to sort it. Another example was calling within the first week to ask for a welcome pack to the property and for a recycling bin. 6 months of asking for these and being told we'd receive them and sadly not, left us feeling unheard. Personally we wouldn't recommend Belvoir based on our experience.