Thank you for your review and it's a shame you feel this way. The man who made the initial enquiry told my staff that he would be living there. At the subsequent viewing, he disclosed that he wouldn't actually be living there but was viewing on behalf of a third party. We will never rent a property to anyone that we haven't met! Further to this we eventually conduct home visits for any potential tenant prior to renting to them. This is part of our through assessment of tenants and this is our commitment to landlords. Can you imagine telling a landlord that we have rented your property out to someone we have never met! So, in conclusion, had we been told that the viewing was on behalf of a third party, it would not have gone ahead and we will continue with a policy of properly vetting potential tenants face to face. It's the thing that landlords tell us they like about us. This process acts as a safeguard to both landlords and tenants, who aren’t then set up to fail. Lyndon Whitehouse Business Owner L&A Lettings Limited