I must stress that over the seven weeks we marketed your property, no fees were ever invoiced or charged to you yet during this time, I provided extensive marketing at a higher than recommended asking price, at your request. Throughout, I remained professional, approachable, and compassionate in all our communications whether by email, in person, or over the phone. My advice on pricing and market conditions was realistic and based on up to date Rightmove data, reflecting how the local market was performing. During the period your property was listed with us, we achieved several viewings and had genuine interest, including parties who wished to purchase but were not yet in a position to proceed. It is worth noting that the buyer you eventually sold to could well have made their enquiry through us at that time if the property was under our care. I am disappointed by how this situation has unfolded, but I remain confident that we delivered a professional, proactive, and committed service throughout. All the best Sam Beale Sales Director