After contacting horizon regarding the lack of contact since I put my property up for sale with them I was told I was wrong . I was told it was all in my head . When I said I wasn’t happy with how I was spoken to the agent laughed . Told me if I wasn’t happy to go elsewhere . Then found out they had my email address wrong . Their response ? ‘Oh well it’s an easy mistake to make ‘ I said I’d only had 2 calls in 5 weeks from them . He told me he didn’t believe me. I said I wasn’t happy with the service . His reply ? ‘And .... ‘? . Really unhappy and upset by their dismissive attitude .I must add that Ed was so lovely when he came to value my property and I had a lovely chat with Kerry during one of the two phone calls I’d had . Which made it all the more shocking when I came up against Rhys and John whose customer service skills were sadly lacking