Extremely unprofessional people working in the Ashford branch.I called the branch and asked for a property which is up for sale. She says yes it is available but viewing is not available until next week. But no point booking you for a viewing because it wont be available. Then why the hell its on the market and why you telling me its available ??? Lol. How idotic.

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information

I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.

Terrible estate agent. Do not trust them with money.NegativeResponsiveness, Professionalism

Very rude. I had a viewing booked and they didn't bother to inform me the house had been sold. Nicola on the sales team has no customer service skills and thinks that she can speak to people like they are children. She also informed me there was no manager on site so I couldn't complain. I have repeatedly informed Nicola that I work in a school so I am limited with my availability and she continues to be rude and very unhelpful. I am very disappointed with Frost.

If you see a house listed with their Slough branch, set aside a few quid to slip into Lee Henry's pocket, otherwise you have no chance of getting a property with them. Absolute Sc*mbag

Really dissapointed with the property management service at Ashford, Middlesex. It feels like you are actually bothering them, when you chase things. Next thing you know, you've got a different property manager with no clue about what your problem is. And you start again. Rarely seen a service this bad, really dissapointed.

I would never use frost ever again They ignore there tenants and just want money very unprofessional and just lie and don’t care at all about anything but making money I’ve had major damp in a property of theres for over a year and is getting worse and all laura Woodward does is ignore even environmental health are being ignored by frost John frost you must be so proud of your incapable staff