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The Frost Partnership - Ashford

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

This was the first time that I dealt with Frost Partnership, specifically the Ashford Branch. On my first viewing I met with Harry who showed me around the property in a very eloquent and professional manner. I was very surprised by the level of detail that Harry gave about the property, almost as if he had been living in it. After viewing the property, I asked Harry how long he had been with Frost partnership, and he told me that it was only his second day at the office. I was amazed by how much confidence and passion he showed, and I did not hesitate to tell his manager that Harry has great potential to reach the top someday. I was already quite interested in the property thanks to Harry; however, I arranged a second viewing so that my wife and son could also have a look around the property. Once again it was Harry who came around for the second viewing and he continued to impress with his astute knowledge of the property. My wife and son shared my interest for the property and we were all eager to proceed by making an offer for it. We wish Harry all the best for his career, and I am positive that he will do very well as he seems naturally gifted at his job. After the second viewing, I spoke with Alex White (Harry’s manager) in order to make an offer for the property; I was very happy with how calm and professional Alex was. During the exchange/completion phase I was given frequent updates regarding the status of the property by Alex and other members of the Frost Partnership team. All of them showed great professional flair and they had excellent communication with me throughout the procedure. In addition, Alex was very supportive as he helped me with the mortgage broker, solicitor, surveyor and the service pack team. Thanks to Alex and his team, every part of the procedure moved very swiftly, as Alex kept control over the situation and made sure to inform through every step. Furthermore, I instructed Alex to have keys for the house ready in time for my Wedding Anniversary, as I wanted this house to be a surprise for my wife. Alex worked very hard and showed determination to make this possible; because of his tremendous effort I was able to receive the keys exactly on my wedding anniversary and I was able to pleasantly surprise my wife, who was over the moon. The credit goes to Alex for showing amazing commitment and understanding of the task at hand, he did a fantastic job of making everything come together. All I can say about Alex and his team at Frost Partnership, is that they are very different than all the other Estate Agents. Unlike other estate agents they are not selfish, mean and unprofessional; instead they are extremely helpful and show that they possess a solid understanding about their customer and I would not hesitate to recommend Alex and his team. Finally, I would like Alex to carry on doing a brilliant job and I hope that he retains his team.

Reply from agent

Hi Mahendra, Many thanks for taking the time to write this wonderful 5* review for Alex, Harry and the Ashford team. It is fantastic to hear when our teams do well, and particularly when individuals give exemplary customer service that surpasses expectations. We will pass your comments on to all involved and to our senior management team. Wishing you every happiness in your new home with very best wishes from all at The Frost Partnership

5.00 /5
17.04.2019

Excellent, friendly, professional service. Did what they promised to do, when they promised it, kept me informed and went the extra mile when things looked difficult. Would definitely recommend them.

Reply from agent

PS This post is about the Ashford Middx branch of Frosts. Thanks, Alex and Andy.

5.00 /5

Great service and communication provided by Alex White and Amy Guyett at Frost Partnership in Ashford, Mx. Helped the process along to the end. well recommended, used in the past and will use again in the future. thanks again for all your help

Reply from agent

Hi Helen, Thank you so much for taking the time to write this 5* review for Alex and Amy from the Ashford team. We're delighted to hear that they have been professional and efficient with your property process and that you will be using them again for future properties. We will pass your comments on to all involved. Best wishes from all at the Frost Partnership

5.00 /5
11.04.2019

I have recently sold my property and I cannot thank The Frost Partnership in Chalfont St Peter enough for their support in assisting me with the sale. The past year has been a tough for everyone with house sales but with the genuine professional help and support from them, the journey has been a stress-free and smooth run for me. Nothing was too much and everything was possible. You have always been there, and I have had a truly wonderful experience working with the whole team, always friendly, always smiling and offering great professional advice whoever I have needed it. People kept saying to me, how house selling can be very stressful. Honestly, if you have the right people taking care of it, it really doesn't have to be! Can't recommend you all enough! Thank You.

Reply from agent

Hi Suzy, Thank you so much for taking the time to write this superb recommendation. We’re delighted to hear that the Chalfont St Peter team removed the stress often associated with selling a property for you, and delivered a friendly and professional service. We will pass your kind comments on to everyone involved, plus our senior management team. …See more

5.00 /5
06.04.2019

My brother and I have received excellent service from all the members of the Chalfont St Peter branch of Frosts over the past 10 months regarding the sale of our parents home. It was not an easy house to sell, particularly in the current market conditions, but by steering us gently with sensible things to tackle and by offering relevant, intelligent and timely advice we have achieved the sale. So its a big thank you to all with particular mention for Stephen, Ben & Anthony for sticking with us. Debbie Darby and Michael Weiner.

Reply from agent

Hi Debbie Thank you so much for this glowing recommendation for the Chalfont St Peter branch. We're delighted to hear that you received both a professional service and excellent advice regarding the sale of your parents home. We will pass your comments on to all involved and forward to our senior management team. Best wishes to you from all at The Frost Partnership.

5.00 /5
02.04.2019

I recently rented a property through The Frost Partnership in Staines. They provided excellent service from the moment I viewed the property through to when I left. Amy Meades was always helpful and responsive to my queries with an approachable and friendly manner, it's been a pleasure to rent through The Frost Partnership.

5.00 /5
26.03.2019

A huge thank you to the Amersham team especially Chloe who has been absolutely amazing in helping us through the process. We are so happy and really appreciate all you have done.

Reply from agent

Hi Lucy, Many thanks for taking the time to recommend the Amersham team. We're delighted to hear that Chloe in particular has gone over and above to help you through the property process. Wishing you all the best for the future from all the team at The Frost Partnership

5.00 /5
26.03.2019
Highly recommended

I can’t thank Frost Ashford enough. Really made things easy and understandable for my first property purchase. All very supportive, easily contactable, and friendly to deal with. Alex White was a great help, very professional, knowledgeable and was only ever a phone call or text message away from an answer to any questions or worries that I had. Thank you all, I would highly recommend to anyone who asks. Worthy of a 5-star review and more.

5.00 /5
22.02.2019

I let my flat through Frost in Staines. Rob Kimber was fantastic, he kept me informed every step of the way. Everything went smoothly for me because Rob dealt with any minor issues promptly and always seemed one step ahead. When he transfered to the Feltham branch he continued to monitor things until the tenant moved in, great service! I have also been very happy with the new lettings team at Staines and would happily use them for future lets.

Reply from agent

Hi Anna, Many thanks for taking the time to write this great review for Rob and the Staines lettings team. We're delighted to hear that Rob provided a professional and prompt service, ensuring everything went smoothly for you and your tenant. Best wish… See more

5.00 /5
22.02.2019

I let my flat through Frost in Staines. Rob Kimber was fantastic, he kept me informed every step of the way. Everything went smoothly for me because Rob dealt with any minor issues promptly and always seemed one step ahead. When he transfered to the Feltham branch he continued to monitor things until the tenant moved in, great service! I have also been very happy with the new lettings team at Staines and would happily use them for future lets.

Reply from agent

Hi Anna, Many thanks for taking the time to write this great review for Rob and the Staines lettings team. We're delighted to hear that Rob provided a professional and prompt service, ensuring everything went smoothly for you and your tenant. Best wishes to you from all at The Frost Partnership.

Contact details
Sales Phone:

01784 244272

Sales Email:

ashford@frostweb.co.uk

Lettings Phone:

01784 244272

Lettings Email:

ashford@frostlettings.co.uk

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

4 New Parade, Church Road, Ashford, Middlesex, TW15 2UF, South East, UK, TW15

Our Ashford office covers: Ashford, Stanwell, Stanwell Village, Sunbury, Lower Sunbury, Shepperton.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Relocation Agent Network
Royal Institution of Chartered Surveyors
Tenancy Deposit Scheme
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure