Dear Aderonke, Thank you for sharing your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations. After reviewing our records, we’d like to clarify some points. Contrary to your suggestion that we haven’t supported you in your property search, we see that you’re currently renting a property managed by us, which you’ve been living in since August this year. Our team communicated with you regarding several properties you registered an interest in before you applied for the property you now reside in. We arranged your referencing and tenancy setup, and we’ve been happy to support you with any questions you’ve had about your tenancy since then. With your review also implying you are still searching for accommodation we’d also like to clear up any confusion in relation to this. Since your tenancy started in August and is fixed-term, you would need to request approval from your current landlord if you are considering terminating your lease early. From previous communication, we understand that is not your intention and you remain happy with your current living situation. However, if this is not the case, or if your situation changes, please don’t hesitate to reach out to us directly. We’d be happy to discuss your options in more detail and assist you with any next steps. Kind regards, The Martin & Co Ashford Team