Bradley – Safety is our absolute priority, indeed that is why I have engaged a member of staff that has worked exclusively for the past 12 months ensuring that our properties are electronically safe. In your case an electric shower failed. You could smell smoke and correctly called the fire brigade that made the appliance safe. When you reported the issue to us you told us that the fire officer had said that the apartment had been built without any earth protection. We were doubtful that this could be the case given that the property was approximately 3 years old and fully certificated however when you reported this, we contacted the developer the moment that their office re-opened after the weekend. They attended and carried out a full investigation and confirmed that the shower in question simply failed and that the property (and all appliances) were correctly earthed. This is one of several issues that you have flagged and that we have sort to deal with. You have complained that there is insufficient flow on both the showers in the property and yet the landlord had upgraded both on build to power showers. We will always strive to provide good outcomes for our customers however we are limited to what is practical (and possible). You have referred to an occasion where we terminated a call, we accept that sometimes the people that we deal with do not have an understanding of what is reasonable and choose to rant however we will not accept abuse.