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Martin & Co Ashford

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Martin & Co Ashford

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1.00 /5

Following my inquiry via Zoopla regarding a property viewing, I received an email from Beth Hall requesting registration information. In response, I politely requested a phone call to facilitate this process, as it aligns with my preference and fosters a positive relationship with the estate agency. The subsequent email response was curt, stating, "We register everyone through email," along with the property's viewing schedule was nearly fully booked 🙄 Subsequently, a phone call was initiated immediately following my email expressing dissatisfaction. I am uncertain as to why this approach was not adopted initially, as it could have potentially mitigated the expressed concerns. Consequently, I no longer have confidence in the ability of Martin & Co Ashford to manage this matter impartially, and I will not be pursuing any further engagement with your rental properties.

review by Jennifer

Reply from agent

Hi Jennifer, We’re sorry to hear that you’re dissatisfied with our registration procedures. As was explained to you directly, our standard approach is to ask prospective clients to complete a short questionnaire via email. This helps ensure we receive accurate details and allows us to offer tailored advice on property suitability and the referencing process. That said, if you're unable to complete the form by email, we're more than happy to arrange a phone call to go through it with you—an option which was offered. However, you responded to decline this offer and stated that you did not wish to receive any further correspondence from us, which we have duly respected. Beyond this, I am not sure what more we could do to assist you, but if you have a specific resolution in mind, please feel free to let us know. We're keen to help where we can. Kind regards, Martin & Co Ashford

Contact details

Lettings Phone:

01233 666500

Opening hours

Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 14:00

Address

7-9 Repton Avenue, Repton Park, Ashford, Kent, TN23 3RX, UK, TN23

About

Website:

http://www.martinco.com

We specialise in property rentals and property management in Ashford and the surrounding areas, where we have been providing advice, guidance and support to our customers since 2010. Kevin Hall is Director of the branch at Repton Park and having started his own residential property portfolio nearly 20 years ago, he fully understands the needs of both landlords and tenants. Along with his team, at Martin & Co Ashford offers a personalised service to meet all individual property needs. Ashford is a thriving town with excellent leisure facilities, along with the popular Ashford Designer Outlet. And, through its continued investment and development attracts families and investors alike. And with an impressive rail link to London, is hugely popular with commuters. Whether you are looking to buy or sell a property in or around Ashford or would like a free valuation, please do get in touch with a member of our team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Ashford get you on the move. Certificate martin

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