You have had a problem with mould accumulation which we believed to be as a result of limited ventilation as it centred around the bathroom. We still believe this to be part of the reason however we also had the issue looked at by a contractor who diagnosed a problem with the concrete guttering a feature of many 1950’s built Ashford houses. This requires very costly replacement which the landlord has done and I would very much hope that the issue is now sorted. As to the gas issue, our contractor was carrying out a safety check and noticed that there was a very high reading for gas in the property and therefore had to turn the boiler off immediately whilst he found the leak. He was unable to do so and agreed to go back the following day which he did. The leak was fixed and heating and hot water was restored. We take our responsibility as managing agents very seriously and will not compromise on safety. We are not engineers or builders, we rely on contractors and are very careful to ensure that we use the best that we can find. When issues are reported we will look to instruct works as soon as we are able to do. In both the above instances we have sought to do this. I am not sure what else we, or indeed any other agent could do. Sometimes things break we cannot guarantee properties that are fault free in perpetuity, the important thing is that once issues are dealt with then they are sorted. Kevin Hall Director – Martin & Co (Ashford)