Chris, we carried out a service on your oil fired boiler and the engineer raised concerns over the age and therefore its safety. We sought clarification from the engineer, unfortunately the advice he gave us and you conflicted and was somewhat contradictory. You were concerned about living in an unsafe house and we explained that we would seek instruction from the landlord and that in the meantime you could switch off the boiler and use the immersion heater for hot water and we could provide emergency heaters. We raised the matter immediately with the landlord who agreed to look into replacing the boiler. The landlord was moving back into the property and therefore to save disruption to you and to allow the landlord to instruct the right engineer the landlord agreed to purchase several heaters and to reduce your rent by £200 per month until the end of the contract. I was not present when you had the initial discussions with the team however I am disappointed by your comments given that we work hard for our landlords and tenants alike. I understand that issues of safety are emotive however we do not have a magic wand allowing us to sort issues instantly. When you flagged the matter up we provided a temporary solution which has then been extended to ensure that you are financial satisfied. Kevin Hall - Director - Martin & Co (Ashford)