Rented a beautiful property through Brockenhurst in Whitchurch for 6 months. On collecting our keys, we were told the previous tenants had only moved out 12 hours earlier. No professional clean had been done, and we were to notify Brockenhurst immediately if there were any problems. We decided not to be difficult, and gave the property a thorough clean before moving our things in. It was in fact, not left in a particularly pleasant state. We paid to have the windows cleaned, as well as the bins as they were truly revolting, and we also replaced 5 light bulbs. Again, didn’t cause a fuss, we just did it. Within the first two days, we reported many faults in the property including; no hot water, a broken kitchen worktop, mould and a faulty front door seal. Less urgent things were also noted, such as pen or crayon scribbles on the walls, and a shoddily painted wall in the main living space. Brockenhurst were not quick to respond to these problems, and even tried to fob the ‘no hot water’ issue as being down to user error. After 4 weeks of chasing and complaining, a plumber was sent round to check the boiler. Miraculously, he confirmed that there was a faulty part, and it needed replacing. This took a further week to sort. A total of 5 weeks with no hot water, and Brockenhurst did not appreciate the seriousness of this complaint at all, despite it being during the winter months. There were further small issues throughout our tenancy, including a leaking shower tray, and more mould. Emails were ignored, even though we actively used the company’s online portal system to report problems. As you can imagine, this became more and more frustrating. Due to job circumstances changing, we looked to end our tenancy sooner than we had originally planned. We had asked about a rolling monthly contact near the beginning of our tenancy, to which we were told would be okay. When we asked to do this at the end of our 6 months, a very different answer. Long story short, due to mis communication we then had to be out of our flat within the space of 3 weeks. Viewings were rushed, and some days were were barely given 24 hours notice about a viewing being organised. A viewing was even organised on the day we were moving out, despite us expressing our preferences for this not to happen, as we had a house full of helpers and it would be a mess. We attended the inventory check out, and the report was that the flat was in a much better state than it was prior to us moving in. Great! We then received an email from Brockenhurst about a week later, detailing the need and costs of repairs, cleaning etc. Totalling nearly £500! We were absolutely appalled. The kitchen worktop we had reported when we moved in, repainting walls and ceilings, and cleaning the porch floor.. The biggest shame is that some people will not have the time, energy, nor legal knowledge to think to dispute this. The money we spent on cleaning the property when we moved in, and maintaining it to a high standard, and making sure it was left in a respectable condition. It was outrageous. We immediately emailed back to argue why these claims were unfair, and thankfully had emails and photos backdated to use as evidence. It was not easy, and Brockenhurst tried their best to ignore emails, but ultimately, they didn’t have a leg to stand on. We even threatened legal action because we were so disgusted. Eventually, they wiped all ‘charges’.. funny that! In summary, despite having a beautiful flat in a beautiful location, our experience was dampened by the unprofessionalism of Brockenhurst and we would NOT recommend them to anyone.