I've been renting from them now for over a year, started off really well. When I logged maintenance issues with them they were quick to get someone out to me and their communication if there was a delay was top notch. Could not fault them. However, since a personnel change on their end things went rapidly downhill. I've just spent the better past of 3 months chasing them to fix a tap, by the end of this ordeal the leaking tap was a tap I could not turn off so was constantly on! Just got off the phone with my water utilities and I've just been hit with a £400 water bill! I've also been in the process of buying a house, and do you know what! Even if we liked the house if it was being sold by these guys we instantly rejected it just because they were the estate agents! Not an organisation I ever want to have any dealings with again as their level of organisation, customer services and professionalism was seriously lacking.