I went to Brockenhurst estate agents in Ludgershall to fully manage my property for rental purposes. The initial meeting went well and all staff were polite and helpful, they even settled on a 8% management fee (below the 10% standard fee). I expected fully managed would meen I could get on with my busy lifestyle and not worry about tenants issues other than needing to rectify issues and the occasional repair work etc. This was not the case, I had calls from the tenants and texts complaining about Brockenhurst, saying they get no response for days sometimes albeit repairs work needed to be fixed. Now I know tenants can be pushy and complain, but I personally have had issue after problem with Brockenhurst and list as follows... Emails and phone calls not responded to at all, even after follow up calls. Staff would take a message and confirm lettings would call me back, to no avail. Eventually I would receive an email and even then, not answering questions I had asked. Not inspecting the property in the correct time frame, then requiring several prompts for the report. Payments were always inconsistent, albeit the tenants paid on time each moth. (Please consider this if you have a mortgage DD) Inconsistentancy with staff, I would often be passed between the Ludgershall and Andover branches and the staff. Often sales would email or call me rather than lettings. This caused lots of communication breakdown. The list goes on..after sending me an email apologising for the months of heartache, they offered me one months management fee as compensation, better than nothing I guess!! My wife and I have several properties and both agree to never step foot inside or recommend Brockenhurst again. If you have the time to be a Landlord and don’t mind managing your property even though you are paying 8-10% fees for someone else to do it then feel free to use. My advice is pay a little extra and go with Northwoods or Connells estate agents (highly recommend through past experience) you pay for what you get. Look at all the other negative reviews and consider prior to making a decision. In sum, stay clear....the positive side is they taught me a huge lesson and inside how to be a landlord and to a poorly managed company. Thank you and happy house hunting/letting.