We are sorry you feel this way. However, the details in your review are inaccurate and are not the full picture. We have discussed the full picture with you previously and are happy to discuss it again, if required. We would like to point out this was a private purchase and is therefore inappropriate to measure the performance of Belvoir’s performance. This negative review impacts the whole team that work tirelessly to find people new homes and offer exceptionally high customer service. Perhaps you will reconsider removing this review as to not impact the whole team. Please feel free to contact us to discuss in more detail.

We are, of course, very sorry to hear your views on the sale\/purchase of your old rental properties. As previously explained, we had a change in circumstances after we had committed to the property that meant that we needed the cash for a much larger investment. It was not our plan to sell the properties but this became necessary in order for us to move forward as a business. We worked tirelessly to find the tenants alternative homes and we ensured this was at no cost to them. The tenants on the ground floor had informed us that they planned to move out anyway as they needed a two bed apartment (which is what they now have) and Peter is now in a very nice modern one bed house with his own private garden. He is very happy and we are in regular contact with him. I’m confident that if you spoke to all the tenants, they would all agree that they are now in more suitable accommodation and may be even happier than before. We would be happy to discuss all of this further with you. We find it wholly disappointing and unnecessary that you have felt the need to display your thoughts online in order to try and damage our reputation. You may have seen that we have very very few negative comments from anyone else and we are sincerely sorry that you feel the way you do. We would please ask that you seriously re-consider publishing the comments before we seek further advice.

Hi Ashley, we are sorry to hear that you have only given us one star. We always aim to provide the very best service but if we have done something wrong, we would like to hear about it. Please do call Andrew on 01264 366611 so we can understand the issue. We look forward to hearing from you

Thank you, Lesley

Ms Davilla caused significant damage to the floor in the bathroom where she consistently allowed the bath to overflow. Ms Davilla was instructed to pay for the damage caused, by an independent governing body the Deposit Protection Service.

Hi Natalie, I'm really sorry to hear this. We would like to understand more about the service you have experienced. Also, can I please check that you have experienced this through our Andover branch? We are a franchise, so we only operate within the Andover area. Please could you contact us asap on 01264 366611 so we can try to help you? Andrew @ Belvoir

Thank you John for taking the time to review our services. Obviously it is disappointing to hear we did not meet your expectations on this occasion. We do occasionally get it wrong and sometimes it is not possible, despite our best efforts, to turn a situation around. We do NOT deliberately discriminate against anyone writing a review as we are keen to learn about everyone's experience, not just the good ones. This is how we continue to grow and improve our systems and skills to better handle difficult scenarios in the future. We wish you all the very best in the future.

Hi, we are sorry to hear that you are unhappy. We aren't sure which house you are referring to but if you'd like to contact Andrew on 01264 366611, he would be happy to chat through your concerns. We look forward to hearing from you

Hi Ashley, we are sorry to hear that you have only given us one star. We always aim to provide the very best service but if we have done something wrong, we would like to hear about it. Please do call Andrew on 01264 366611 so we can understand the issue. We look forward to hearing from you