Rubbish customer service!!! Rude and very dismissive. Most definitely would pass on a property if managed by these! Connells on the other hand were excellent!

We let our (fully managed) property through Belvoir when they bought out our previous agents; the service got worse and worse, even the tenants complained; we gave Belvoir a second chance but they didn't improve so we moved. A year after leaving (and Belvoir having assured us they had deleted all our details) they email us asking for a review. Point proven really. We would recommend avoiding Belvoir if at all possible.

I'd suggest that your staff have some knowledge of the properties you are trying to let. Apparently Union Street or George Yard are not sufficiently specific. The individual that I spoke to chose to put the phone down on me to hide her ignorance.

Wouldn't refund a lot of money after house they were trying to let was not fit to live in. Staff always seemed to be 'on a break' and eating at all times of the day. One particular member of staff was very rude and shouted down the phone when questioned why the property was not in a suitable state. AVOID.

I have recently been served notice to vacate the property I am renting from Belvoir, the reason being, I quote: "the new owner would prefer vacant possession and has asked us to issue your notice." A few days after said curt email, I received a handwritten note through my letterbox from the aforementioned new owner, asking me to call him. When I did, he told me that he did NOT want or require me to vacate and had informed Belvoir of this, and had even asked if he could talk to me through them to discuss whether I wanted to stay. They had refused to put us in contact, hence the handwritten note, and did nothing whatsoever to contact me to tell me of the landlord-to-be's supposed change of mind. If he DID want me to leave and changed his mind, Belvoir's staff saw no need to let me know and were content to let me stress over the sudden need to find a new home. If he never wanted me to leave in the first place, then I was outright categorically lied to by Belvoir, for reasons they are at present refusing to discuss. Overall appalled by the situation, and until I get some explanation for the above debacle I would advise any prospective tenants to stay away from Belvoir Andover - this sort of underhanded duplicitous behaviour is unpleasant enough at the best of times, but is not something you want to mess around with when it comes to where you live.

I have bought several properties in the Andover area now from estate agencies like Connells and Ashwell's and also have a property portfolio in the Basingstoke area as well. I have never come across an agency or an organisation as unprofessional as Belvoir ever!. I believe that the staff at Belvoir are extremely rude, inefficient and unprofessional. I would never do business with this organisation as a buyer or a seller. In my dealings with this organisation I have come across what I regard to be some very suspect business practices which would simply not be acceptable in any of the other more reputable estate agents in Andover. This agency has an extremely poor reputation in Andover and beyond ....you have been warned !!!! I have previously viewed a number of properties through Belvoir but I did not find those properties as suitable/ value for money and as a result I have took my business to Connells & Ashwells where I received an excellent service from both and recently purchased properties from both (offering inexcess of the asking price!). Belvoir Estate Agents has a rubbish service, unprofessional staff and what I believe to be extremely suspect business.. amateurs/cowboys !!!!!

Worst agency ever. Aranged a viewing on Friday it took me 30 minutes to get to the property and after 10 minutes i was waiting outside i called them to see why they were late and they said they couldnt find me on the records. I said alright mistakes can happen and we re-arranged they suggested me to re-arrange for the following day. I went again to the property and by surprise nobody showed up again. I called them three times within that 30 minutes delay and i ve been told that he is on his way. Because nobody showed up again called back and they told that actually the agent didnt pick up the phone and they dont know where he is. I cannot imagine worst coatumers service than that and i regred for the time i spent looking for a property woth them.