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Kingshills Estate Agents

A selection of reviews/testimonials by highest rating
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1.00 /5

Advertised a house for £375k, I called up and said I’ll pay £370k, was told on the phone seller won’t budge a penny so basically the agent didn’t even put my offer forward as he was meant to anyhow a few days later I called again I was told they couldn’t get access into the property for a few weeks so they was running an open day. I said just to save you the time I’ll give you the full asking price of £375k and I’m an investor so ready AIP and Solicitor. Again I was told we will be moving forward with the open day as planned which I respected but she said to me if you want to increase your offer now we can even though no one else has out an offer in. I was told Monday the 17th Jan would be final offers day as that was after the open day and I would get a call to put my full and final offer in to have a chance in the running. Instead I got a call on Tuesday 18th and was told someone else’s offer has been accepted. Absolutely shocking and both staff members I spoke to where just plain and simple rude each time. When I got the call that my offer wasn’t accepted I just said thank you very much and didn’t even argue. They may have got the seller more money and a few more pennies on their fees but it’s not how business should be done. Better to stick with high street agents I guess than serviced office ones.

Reply from agent

Dear Yasser Thank you for your comments regarding the sale of one of our properties. You had made an offer on a property that you hadn’t seen internally so had no idea what the property was like inside, as mentioned to you we advise our clients to market their properties fully before advising them to accept any offers, this way everyone who wants to view the property gets equal chance. We had strict instructions from our client that he would not take anything less than the asking price and he really wanted to achieve more considering how busy the market was, hence why your offer of below the asking price was initially declined. Your offer was put forward to our client both verbally and in writing via email. We told all interested parties we needed their full and final offer in by Monday 17th at 12 noon as you rightly say, but we didn’t agree to call you to remind you. We then called all the parties that had offered to let them know what the owner had decided. We wish you all the very best in finding a home and we would be happy to help if you wish us too. All the very best for the future, Stephen Grace Owner

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Comet Studios, De Havilland Court, Penn Street, Amersham, HP7 0PX, UK, HP7

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