Dear Mr Kayani, It is disappointing to receive this review and we are sorry you feel this way. As we discussed, the landlord had agreed to your offer, but we were still in discussions about the works you were requesting to be carried out at the property, so we hadn’t requested a holding deposit or even sent you an application. Within a short period of time after the landlord received your offer and subsequent requests, we received an offer considerably higher than your offer, and the prospective tenants were very happy with the condition of the property and didn’t feel any works needed to be carried out. Legally we have to propose all applications to our clients and we have to follow our clients instructions, and whilst I appreciate it is very disappointing for you on this occasion, their decision was out of our control. The landlord is within their right to withdraw from an application, and given the circumstances we understood their reasons. We will always do our best to represent tenants, but as an agent we are obligated to follow the instruction of our landlords. If we can be of any assistance in the future please do not hesitate to get in touch, and we hope you were able to find an alternative property. Regards, James Charlton Director