Hi Nichola - thanks for your review. I am glad you had a positive experience overall. We understand it can be difficult and frustrating trying to find a rental property in the current market. As managing agents it is our job to find the best tenant for the landlord. This is not normally the first tenant to enquire and seek to pay the holding rent. We find it invaluable meeting people at the property, finding out more about them, making sure the property matches their needs and then review the applications to get the best match possible before proceeding with a tenancy offer. We have found this works much better and leads to much happier tenants and landlords in the long run. We wish you will with your property search.