Dear Mr Klimov, Thanks so much for taking the time to leave us a review. I am a little surprised that you have chosen to give us just one star. You rented a managed property through our agency for 30 months, in that time reporting approximately nine maintenance issues, all of which were resolved promptly. Never during or after your tenancy (until seeing this review) did you ever express any level of dissatisfaction or raise any formal complaint. With regards to you comment "they only care about the money". As a reminder, as an agency we have never charged you anything. They only money that we have ever handled is either your rent (which goes to the Landlord) or your deposit which is securely logged within the Deposit Protection Service. With regards to your comments about "reports", I assume that this is a reference to the Inventory, Check in & Check out. As a reminder, in line with best practice, these are independently produced by a third-party company in line with AIIC guidelines. You had the opportunity to raise any questions or request amendments to the Inventory and Check In, but declined to do so. At the end of your tenancy the Landlord sought a deduction against your deposit which you agreed to, making your review more surprising. The deduction was a compensatory amount for the following: - Entrance Hall- Numerous grubby marks to walls. Grey Staining to Carpet (wouldn't come out with cleaning). Lounge- Grubby marked walls throughout. Melted patch of carpet. Kitchen- Chips to kitchen units. Scuffs to worktops. Splash marks to walls. Red pen marks on fridge (wouldn't come off with cleaning) Sticky-pad residue to kitchen base level units. Bedroom 1- Blue, Orange and Black splash marks to walls. Bleach type stains to curtains. Once again, we are sorry if you felt in anyway dissatisfied with your tenancy and we do take all genuine feedback seriously. Wishing you kind regards and all the very best for the future, Martin & Co