Tracey and the wider team at Hodders, I thought I'd drop you a line to say how fantastic one of your colleagues was in a recent transaction we had. In nearly 30 years I've never written to another estate agent to say how incredibly impressed I was with how professional thier member of staff was. Nicola is an absolute credit to her profession and you at Hodders have a simply fantastic representative of your brand. In a fairly stressful chain she represented her clients and your company with professionalism, integrity and great humour in trying circumstances. The fact this chain managed to exchange with completion fairly shortly is a testament to her ability and tenacity. Sales progression is a hugely important part of our business and the fact she managed two incompetent solicitors through the process shows her unquestionable talent. Just think how quick she would turn your pipeline if her preferred solicitors we're recommended more regularly.... I wish Nicola particularly and your firm nothing but best wishes moving forward. I hope you both continue to grow and that you look after this rising star. With thanks and kindest regards, Ben.