Hi, thank you for your feedback. ?We can not take responsibility for the new tenants post, this should have been left at the property for them to open upon their arrival and move in. Regarding your deposit, it would state on your tenancy agreement if the property was managed by your landlord, and if this is the case we are beholding to them to get the information to us what deductions they have agreed with you, if any. If the inventory was conducted by us, then you had 4 days in which to add any comments or discrepancies along with photos of your own, this makes sure your view of the property is also represented at move in. For the checkout, the report can only give details of what is found on the day of checkout. We use an ARLA qualified clerk to do these checkouts so they are unbiased. I appreciate it can be frustrating when faced with charges for items missed such as cleaning etc, but the property does need to be returned in a similar state to that which it was when you moved in, if not we are beholding to contractors to go in & do the works to put things right & this can take time. The easiest outcome for us, is when there are no deductions & contractors to arrange for any works to be done. I process these returns & believe me I love it when we can give back the full deposit, it shows we had a great tenant! Thank you for your time, Sharon Self