My Mum has been selling her house through this agent,and they are hopeless.Communication is poor,they haven't answered her questions she put to the manager,they have just ignored them! ..Staff in the office aren't friendly and don't do what she has asked.Its become a bad experience for Mum,who is now very upset.I couldn't believe it,after she showed me some of her unanswered questions.She also told me how they don't book appointments to view the property,and when I was there with her once,she said you never know when they may turn up......what..!!!???Just downright rude and lazy. Customer care ,they don't care....it would seem..just incredible.