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Northwood - Aberdeen

A selection of reviews/testimonials by highest rating
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1.00 /5

Northwood Aberdeen - Flat wasn't cleaned prior to us moving in, not even hoovered. Mould on the bathroom, was picked up in initial inventory but not fixed. Landlord left rusty and broken furniture in the property and dismantled flat pack furniture blocking up storage space. When queried was told to dispose of it myself which we couldn't do. (required a skip rental at our cost) Cleaned the flat professionally before moving out and was still charged £100 from my deposit to clean the mouldy bathroom which was there on handover. Disputed it and was told the taps were dirty and water mark on the mirror meant they still needed to charge a £100 cleaning fee despite no photos of any damage. Not told about any of this until over 33 days after moving out so our £1050 deposit was held while in resolution which we never got as we had 'no evidence'. Would avoid in future.

Reply from agent

Thank you for taking the time to share your experience. We’re sorry to hear that you were not satisfied with certain aspects of your tenancy, as we always strive to ensure a smooth and fair process for all our tenants. We take all feedback seriously and aim to address concerns as efficiently as possible. We appreciate that moving can be stressful, and we regret any frustration caused during the checkout process. Deposit deductions are always based on evidence and in line with the tenancy agreement, but we understand that these situations can be challenging. If you would like to discuss your concerns further, please feel free to reach out to our myself directly. We value all feedback as it helps us improve our service, and we would welcome the opportunity to review any outstanding concerns. Best regards Matt Pullinger

Contact details
Sales Phone:

01224 218450

Opening hours
Monday-Friday: 09:30 - 05:00
Address

207-211 Rosemount Place, Aberdeen, AB25 2XS, UK

About

We’re award-winning experts in all things property, providing sales, lettings and investor solutions under one roof. Independently owned and managed by Laura and Matt, we have 16 years’ experience in the North East property market. Our team are proud Aberdeen city and shire residents, taking enormous pride in serving landlords, finding new homes for our clients and consistently delivering five-star estate agency services. With a presence in Rosemount, Inverurie, Banchory and Stonehaven we represent Aberdeen city and Aberdeenshire, covering the expanse of the North East from the rolling hills of the Royal Deeside to the gorgeous coasts from Huntly to Laurencekirk, and the glistening granite of the city centre. We’d love to help you achieve your property goals. Call the Northwood team now on 01224 218450 and we’ll direct you to your nearest branch in the North East to discuss your sales or lettings requirements and receive a free no obligation valuation of your property.

Our team

Aberdeen Office

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings

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