Very disappointing experience, i just dont see how what you have left me and my partner in is acceptable, the flat is cold damp and mouldy. Things breaking such the shower, windows, door ive seen the temperature drop into danger of hypothermia and they want us to ventilated the property but we only have the in the living room but in the living room there is a crumbling wall the wallpaper above the bedroom window is crumbling of but still nothing been done, the customers service is worst i can never seen to get through to the maintenance team horrible customer service thank god am out this property in little over a month!!!, the tiles in the kitchen is coming from the wall due to damp i dont how the landlord got away with this flat is not fit for living in, and they told us that they have never had an issue with the cold in the flat well thermometers dont lie its so cold to the point our hands are so numb we've also have family and friends to say its cold i would highly recommend dont go with this company they take a very long time to answer and very very poor service.