After already being with Northwood for 6 months we decided to lease a larger property in Aberdeen. Our previous experience of the Aberdeen Northwood was one of a mix with some mistakes having been made with our email addresses and arriving home to find contractors in the flat un-arranged. Our new lease property was described to us as 2 bedroom with parking in a very very busy and popular street in Aberdeen, when we enquired via phonecall we were told by Scott there was plenty of private parking available at the rear of the property and again on our viewing with Denise we were shown the vast amount of private parking secured by a barrier. Again as we were signing for the property yesterday we were again told (by mhairi) of the private parking at the rear which we stated was the main factor of the unfurnished flat that made us lease it. The street the flat is located on is one of the most notorious streets in Aberdeen for having very very little Parking and this also spreads to the immediate streets around it. 15 minutes after getting the keys and forms signed we arrived at the property to find we had no access to the private parking at the rear, called Northwood who then tell us the flat infact does not come with parking!! We attended the office and were told that they would 'look into the matter' which may take ten working days and that we were unable to cancel the lease as we had now signed a 'legal contract and were liable for the full six month lease'. Today we are then told that they agree that we were given false information about the property which again they agree sadly was our main reason to lease it however we are tied in for six months and there is nothing they can do. Regardless of the fact that they have a contract which was signed on the pretence of false information and lies which they are trying to put down as human error. The token offer of providing us with Aberdeen city council parking permits was made however this does not enable us to park both our vehicles where there is no parking spaces available. It is currently 19.21 and one of our cars is parked two whole streets away and the other on double yellow lines more than 600 metres away from the entrance to the flat. Neither vehicles can be seen from the flat. Had we wanted an unfurnished property without secured private parking in Aberdeen we would have leased one and saved at the very least over £100 per month. The fact of the matter is that as soon as we submit this as a complaint to the property ombudsman and legal representatives the fact that the details of the property given to us were false invalids the conplete legality of the contract. Northwoods manager of Aberdeen Matt Pullinger however appears to be under the impression that an agent who leases properties by lying to possible tenants can quickly wash their hands of the issue once they have a signature on paper. This clearly means that either does not have the understanding of the law or has not been given the required training suitable for the role he is employed in. The fact that they have admitted to giving us false information about a flat on numerous occasions to ensure it is let and still are trying to force us into the contract is simply abysmal and just downright dishonest. Is this the type of company you would want to let your property to or lease one from? Ofcourse not. This is a 100% factual review.